Terms of Service

Last updated: 18 August 2026

These terms apply when you book moving, packing or storage services with Alsatee Movers. Please read them before confirming your booking.

By booking a move with us, you agree to these terms.

1. Who we are

Alsatee Movers Abdullah Bin Tareq St, Bu Shaghara, Hay Al Qasimiah, Sharjah, United Arab Emirates Phone / WhatsApp: +971 56 969 8579 Email: info@alsateemovers.com

In these terms, “we”, “us” and “our” mean Alsatee Movers. “You” and “your” mean the customer booking our services.

2. Our services

We provide:

Home, villa and apartment moving
Office and commercial relocation
Packing and unpacking
Furniture dismantling and reassembly
Storage services
Local moves within Dubai, Sharjah, Abu Dhabi, Ajman and across the UAE

3. Quotations and pricing

Pricing is agreed with you directly before work begins. We discuss your requirements by phone, WhatsApp, or during an on-site survey, and we agree a price with you at that point.

Our price depends on factors including:

The size of the property and the volume of items
The distance between the two locations
Floor level and whether a lift is available
Whether packing materials and packing service are required
Whether furniture needs dismantling and reassembly
The date and time of the move

Because every move is different, prices vary from customer to customer. The price we agree with you is the price you pay, unless the job changes on the day — for example, if there are significantly more items than described, or access is different from what was explained. If anything changes, we will discuss it with you before continuing.

We do not charge for quotations or surveys.

4. Payment

Payment is due after the work is completed. We do not ask for payment in advance.

Once your move is finished and you are satisfied that the work is done, payment becomes due. We will confirm accepted payment methods with you when we agree your quotation.

5. Cancellation

You can cancel your booking at no charge.

We ask that you let us know as early as you reasonably can, so that we can offer the slot to another customer and plan our crew’s schedule. A message on WhatsApp or a phone call is enough.

We may need to cancel or reschedule in rare circumstances — for example severe weather, vehicle breakdown, or reasons outside our control. If this happens, we will contact you as soon as possible and arrange a new date that suits you. We will not charge you in this situation.

6. Damage and our responsibility

We take responsibility for damage caused by our handling during your move.

If our team damages an item while packing, loading, transporting or unloading it, we will put it right — by repairing or replacing the item, or compensating you for it, as agreed with you. We deal with this directly and at our own cost.

We handle every item with care. Our crew is trained in proper packing, lifting and securing techniques, and we use protective materials for furniture and fragile items.

If an item is damaged as a direct result of our handling during the move, report it to us as soon as possible — ideally on the day of the move, and in any case within a reasonable period afterwards, so that we can inspect the item and resolve the matter fairly.

Please help us by:

Pointing out fragile, high-value or sentimental items before we begin
Telling us if any item is already damaged or fragile
Being present, or having someone present, at both locations

Items we cannot accept responsibility for

We are not able to accept responsibility for:

Cash, jewellery, documents, passports and other valuables — please carry these yourself
Items packed by you where the damage results from how they were packed
Pre-existing damage or normal wear and tear
Items that are inherently fragile or unstable and were not declared to us
Perishable goods, plants and live animals
Hazardous or prohibited items (see section 7)
Delays or damage caused by events outside our control, such as extreme weather, road closures, building access restrictions or acts of authority
Electronic data stored on devices — please back up your data before the move

7. Items we cannot move

For safety and legal reasons, we cannot transport:

Flammable, explosive or corrosive materials, including gas cylinders and paint thinners
Illegal substances or any items prohibited under UAE law
Firearms, ammunition or weapons
Perishable food that may spoil during the move
Live animals

If you are unsure whether an item can be moved, please ask us before the day.

8. Your responsibilities

To help your move go smoothly, we ask that you:

Provide accurate information about the property, access, floor level and lift availability
Obtain any building permissions, lift bookings or NOCs required by your building management
Ensure parking access is available for our vehicle at both locations
Be present, or appoint someone to be present, at both locations
Disconnect appliances before we arrive, unless you have arranged this with us
Check the property is empty before we leave

If our crew arrives and cannot begin work due to access problems, building restrictions or the property not being ready, we will contact you to agree how to proceed.

9. Storage

Where we provide storage:

Storage terms, duration and charges will be agreed with you separately
Please do not store prohibited items, valuables, perishables or hazardous materials
Access to stored items is by arrangement

10. Complaints

If you are not satisfied with any part of our service, please tell us. Contact us on +971 56 969 8579 or info@alsateemovers.com and we will look into it and work with you to put it right.

We would rather hear about a problem and fix it than have you leave unhappy.

11. Governing law

These terms are governed by the laws of the United Arab Emirates. Any dispute will be subject to the jurisdiction of the UAE courts.

12. Changes to these terms

We may update these terms from time to time. The terms that apply to your booking are the ones published on this page at the time you confirm your booking.

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